1.去到货件里面点Confirm 确认问题【如果点了公开调查的，需要到对应的case里面邮件回复I confirm the problems.bla… 】
如果case里面要求Plan of Action的，在case里面同时回复邮件。【下面是我的邮件模板，供参考】
Dear Seller Performance Team,
We are so sorry to make mistake on the shipping plan 货件名称.
To avoid similar issues happen again .
First: We will carefully check every demands about FBA Shipping plans and keep attention for any future update information.
Seconds, We will make a paper list for our warehouse workers to make sure the know every details.
Third, we will arrange a QC to double check before shipment.
Please check and reinstate our ability about New FBA Plans.
If any future action need to be done from our side, please let me know.
AmazonMar 20, 2019 06:04 AMGreetings from Amazon,Thank you for your response. We appreciate your dedication to selling with Amazon and updating your shipping practices. Please ensure you are following FBA guidelines and have corrected this issue for all future shipments.
The safety of our Fulfillment Center associates is extremely important, therefore, we strictly enforce policies regarding these problem types. Future shipments sent to our Fulfillment Centers with these issues may result in additional suspensions of your shipment creation abilities.
The suspension on your inbound shipping privileges has now been lifted and you may resume sending FBA shipments.
Thank you for selling with Amazon,